Read your patients or staff like a pro to ask key questions or to simply understand what’s really going on with the other person. Why? Because patients and staff say more in what they don’t say than in what they do say! Did you know that verbal communication makes up seven percent of all communication while non-verbal makes up 93 percent? Yet we focus so much of what is being said that we miss all that is not being said. Facial expressions, body language and learning styles are key to knowing when and how to approach your patients and staff. When you understand key body and facial signals and learning styles, you can make a connection with the other person that builds relationships.

Learning Objectives:

1. Four physical things that occur when someone is listening to you and open to your ideas.

2. Six defensive positions of people.

3. Two power positions that don’t intimidate.

4. Three learning styles that your patients and staff will always respond to.