This two part Learning Lab will be jam-packed with information invaluable to those thinking of purchasing a new AMS/CRM, those just starting or those in the throes of implementation. Part B will focus on the implementation process once you have selected an AMS/CRM vendor. Learn how to avoid cost and time overruns and bruised relationships between the association client and AMS vendor. Panels moderated by leading AMS consultants will ask challenging questions of both association executives and vendors, aimed towards giving the audience real-life feedback and pragmatic perspectives on the do's and don'ts in how to successfully implement an AMS/CRM database that best matches your needs and expectations. Bring your questions and be ready to roll up your sleeves and jump into the discussion.


Objective:

1. Participants will learn what factors are key to a successful AMS/CRM design/configuration and implementation project.

2. Takeaway a White paper written by two leading industry consultants detailing the implementation steps and project plan based on industry best practices.

3. How to set and manage client and vendor expectations.