What does community mean when people in the same room often communicate via instant messaging? How do we use technology to customize the member experience without fragmenting the overall member community? What does professional development need to do for learners who "snack" on content online in the form of blogs, YouTube videos, and other mediums? In this high tech world we now live in, the question to be asking is how can your organization use technology to help create meaningful connections? Examine how you can mix high tech and high touch effectively to achieve optimal member experiences.

Learning Objectives & Key Takeaways
A better understanding of potential overuses of technology in building community., Tangible practices for using technology and data to create more high touch member connections., Multiple ideas for blending high tech and high touch to enhance professional development efforts.