Do you really need to customize or can you use your software "off the shelf"? Examine what functions make sense to customize and which ones will take you off the upgrade path. Get first-hand advice from the project managers in the trenches, on how to use a technology customizations for change management, and how these customizations may affect your long term technology investment.

Learning Objectives & Key Takeaways:
How to define if a customization will add value and to make the business case for or against a customization, How to use a technology implementation (and any customizations) for change management,How customizations may affect your long term technology investment