This seminar explores the techniques of hiring the right employees and training them to become STARS in your organization. A well trained staff will ensure fantastic customer service, phenomenal programming, and a business that will continue to grow in membership and retention. You STARS are truly the keys to the success of your club. In this session you will learn what to look for and how to identify STAR qualities right in the interview, how to create STAR employees out of veteran employees, how to get consistency in your entire staff and create a whole "constellation of STARS", how to get your STAR employees to turn your members into STAR members, how STARS create the ultimate first impression every time, how STARS continually promote, market, and sell programs, and how to turn STAR employees into STAR communicators. This session is 1.5 hours.