A10 Using Metrics to Reduce and Prevent Denials A11 Migrating to ICD:10 Implications for Reimbursement and Quality A12 Front-End Payment & Collections in a CDH World: Duke University Case Study A13 Challenging the Fictions of Managed Care Contracting B11 Improving and Accelerating Payment Collections: Riverside Health System B12 The Tenet RAC Story: Preparing For and Surviving an Audit B13 Developing a Fast-Track Financial Assistance Process C11 Cash Management Alternatives: The Impact of Upfront Loan Programs on Cash & Bad Debt C12 Revenue Cycle Staff Assessment: 11 Competency Tools C13 Catholic Healthcare West Patient Access: Communicating Financial Assistance Opportunities D11 Standards of Excellence in Patient-Friendly Billing ® D12 Defensible Cost-Based Pricing D13 Creating Buy-In for Self-Service Technology: Florida Hospital Fish Memorial Experience E11 An Integrated View of Transparency Within the Revenue Cycle E12 Revenue Cycle Impact of RAC E13 Grady Health: Improving Patient Access Efficiency and Effectiveness in a Safety Net Setting F11 Optimizing Banking Relations to Improve Revenue Cycle Performance F12 Meeting the Challenge of HIS Change: Centura Health Revenue Cycle Case Study F13 Moving From Denials Management to Denials Prevention: Mercy Health Systems