This presentation will focus on the services provided by the Oregon Problem Gambling Helpline. The helpline is often the first contact a person has in seeking help for his/her gambling problem. The effectiveness of using certified gambling counselors as call responders will be discussed and anecdotal experiences will be shared. A brief history of the helpline with be presented. Information regarding volume of help seeking calls, percentage of referrals given, demographics of callers, handling of non-English speaking callers will be presented. Protocols for crisis intervention will also be discussed. The presentation will highlight the innovation that the State of Oregon has brought to the helpline by implementing a web page with Live Chat capabilities; the webpage will be demonstrated live. This presentation will also discuss an evidence-based minimal intervention phone counseling program which is offered by the Helpline. How the program operates, who is appropriate for this service and why this program exists will be discussed. Referral and completion data will be presented.