The CT Council on Problem Gambling operates a 24-hour Helpline service for callers seeking help with a gambling problem for themselves or someone they care about. Detailed information is collected and a comprehensive Annual Report of Helpline statistics is produced and widely disseminated. Helpline data provide a valuable picture of the demographic characteristics, behavior patterns and gambling related experiences of problem gamblers and their significant others. In many states, Problem Gambling Helplines are the crucial access point for problem gamblers and their families to critical services. It is, therefore, essential to evaluate the services provided to callers. Follow-up of original calls to a Helpline provides quality control of Helpline operations and serves the function of determining whether callers accessed the helping services to which they were referred. CT Helpline callers who agree to provide follow-up information are called back in approximately four months to obtain self-report information in a number of areas, including: effectiveness of Helpline staff; barriers to accessing services; extent to which referrals were taken and satisfaction with services received; current treatment status; whether currently gambling and changes in type and extent of gambling; whether further referrals are desired; and overall life satisfaction. Evaluation data will be presented separately for problem gamblers and significant others and similarities and differences between the groups will be discussed. Collaboration between the Helpline and the state gambling treatment program to streamline referrals will be described. Participants will be offered the latest Annual Helpline Report, the evaluation instrument as well as CCPG’s 10-minute Helpline video and 30 second PSA.