The Quality Menu: Exploring the Fit of ISO 9000, Malcolm Baldrige National Quality Award and Lean Six Sigma
Program Code: 302-QE
Monday, October 17, 2005
8:30 AM to 10:00 AM (ET)

MODERATOR
Jean Stanley, MBA, MT(ASCP)SBB, CMQ/OE(ASQ)

SPEAKERS
Susan South, MAOM, MT(ASCP)SBB, Ortho Clinical Diagnostics
Linda K. Myers, MT(ASCP)SBB, CQA(ASQ), South Texas Blood & Tissue Center
Fred Plapp, MD, PhD, St. Luke's Hospital

DESCRIPTION
This program will pursue the quality menu main courses: ISO 9000, Malcolm Baldrige National Quality Award and Lean Six Sigma. Faculty will provide participants with the basics of these quality programs, including how well these programs fit with blood donor centers, transfusion services and health care in general, as well as with each other.