Knowledge Management: A New Way to Look at Institutional Knowledge and Learning
Program Code: 9311-TC
Monday, October 26, 2009
10:30 AM to 12:00 PM (ET)

MODERATOR
Rodeina Davis, BS, BloodCenter of Wisconsin

SPEAKERS
Rick Johnston, CAE, Ironworks Consulting
Erik Bergman, MBA, MS, BloodCenter of Wisconsin
Russ Neumeier, GE Healthcare

DESCRIPTION
Leading organizations have increasingly employed knowledge management (KM) frameworks to promote collaboration, innovation, organizational learning, improved productivity, and enhanced customer service. Beyond these objectives, KM is motivated by recognition that subject matter experts are often in short supply, and an excellent KM system (people, process and technology) provides a means to ensure that what they know is readily available to others. The purpose of this session is to provide participants with a basic understanding of KM as not only a technology initiative, but a holistic organizational practice and also a culture of codifying and sharing knowledge and/or business information beyond mere static data. Specific technologies covered will include knowledge portals (private web sites), content management and wikis, data warehouses and reporting tools/dashboards, approval workflows, and domain-specific forums. But more importantly, this session will also review how organizations have leveraged these technologies to increase organizational and cross-organizational learning, collaboration, and innovation.