Advanced Root Cause Analysis and Solution Development and Testing
Program Code: 9216-QE
Sunday, October 25, 2009
10:30 AM to 12:00 PM (ET)

MODERATOR
Marge Pierce, MT(ASCP)SBB, Group Services for America's Blood Centers

SPEAKERS
Lisa Walters, PhD, MBA, MT(ASCP)SBB, CQA(ASQ), SSGB, State University of New York at Fredonia
Shane Gestenslager, MPH, Talecris Plasma Resources

DESCRIPTION
This session will begin with the presentation of a problem, and then work through that problem to establish a root cause. It will then flow through the development of the corrective action plan, to include the use of hypothesis testing to demonstrate the effectiveness of the plan.