Process Capability: How and When to Use It for Blood Bank Processes
Program Code: 9226-QE
Sunday, October 25, 2009
2:00 PM to 3:30 PM (ET)

MODERATOR
Marge Pierce, MT(ASCP)SBB, Group Services for America's Blood Centers

SPEAKERS
Lisa Walters, PhD, MBA, MT(ASCP)SBB, CQA(ASQ), SSGB, State University of New York at Fredonia
Melanie Champion, MBA, MT(ASCP)SBB, HP
Mary Pucel, MBA, MT(ASCP), American Red Cross

DESCRIPTION
The session will present different indices of process capability to include both continuous and attribute data. It will also provide information to assist in determining the likelihood of defects. This session will include practical applications.