Performance Metrics and Incentives
Program Code: 9404-RC
Tuesday, October 27, 2009
8:30 AM to 10:00 AM (ET)

MODERATOR
Gabe Kussman, United Blood Services

SPEAKERS
Gabe Kussman, United Blood Services
Jennifer Bredahl, North Dakota State University BS Business & Marketing, United Blood Services/ Blood Systems

DESCRIPTION
Keeping staff motivated and engaged in the business practices of your blood center requires setting clear expectations and creating an environment where staff feel they are treated fairly. This session will focus on performance measures and metrics specific to the donor recruitment department and will include discussions targeted at both field recruitment and telemarketing staff. In addition, donor recruitment incentive plans will be presented.