Collections SIG
Program Code: 227-RC
Sunday, October 24, 2004
2:00 PM to 3:30 PM (ET)

SPEAKERS
Laura Trawicki, RN, BSN, BA, Blood Bank of Alaska
Suzanne Grasse, BS, Blood Systems, Inc.

DESCRIPTION
The Collections SIG provides an opportunity to meet and network with your peers who specialize in blood collections. During this session, you will work in small groups that will provide you with a chance to develop relationships with other blood collection experts. Come and join us in a popular networking event!

OBJECTIVES

• Discuss common donor room issues related to whole blood collections
• Review strategies to enhance the donation experience
• Describe success stories relating to increased customer (donor) satisfaction

AUDIENCE
Nurses, Managers/Supervisors

PROGRAM LEVEL
Basic to Intermediate