Risk Management and Safety: What's New, What's Next?
Program Code: 225-QE
Sunday, October 24, 2004
2:00 PM to 3:30 PM (ET)

SPEAKERS
Patrick Ooley, MS, MT(ASCP), CQA(ASQ)CMQ/OE, Blood Systems, Inc.
Ann Haggerty Raines, BA, Ann Haggerty-Raines Training and Consultation

DESCRIPTION
Are you interested in learning about the current safety topics facing the blood banking industry? Do you have risk management problems that continue to occur? Are you looking for a technique to reduce these problems? If so, this session is for you. Through the use of lectures and a question and answer period, attendees will discuss risk assessment audits, customer service as a risk management tool and the current safety topics facing the blood banking industry.

OBJECTIVES

• Describe the basics of risk assessment audits
• Utilize customer service as a risk management tool
• Identify and discuss the current safety topics facing the blood banking industry

AUDIENCE
Technologists, Managers/Supervisors

PROGRAM LEVEL
Basic to Intermediate