Cooperation and Conflict: Working Together Instead of Coming Apart
Program Code: 322-CEO
Monday, October 25, 2004
2:00 PM to 5:30 PM (ET)

SPEAKERS
Alan R. Zimmerman, PhD, CSP, CPAE, Contract Speaker

DESCRIPTION
In today`s challenging business environment, it takes more than expertise and contacts to be successful. Successful people rely on something much more permanent. They know how to get the cooperation of others, gain credibility, present their ideas and minimize opposition. They know how to persuade others and get the results they want. But successful people also know conflict is inevitable. However, a high degree of conflict can impede progress, create unproductive tension and waste large amounts of time and money. So, successful people have learned a process for generating solutions, resolving conflicts and promoting harmony. This program will give you the tools that you need to get people to work with you instead of against you.

OBJECTIVES

• Explain what motivates cooperative effort
• Respond effectively and appropriately to upset, demanding, or unrealistic people
• Turn negative resistance into positive response
• Describe the effectiveness of five conflict resolution styles
• Demonstrate the process of constructive conflict resolution

AUDIENCE
Physicians, Scientists, Technologists, Nurses, Managers/Supervisors, CEOs/CFOs

PROGRAM LEVEL
Basic to Intermediate