Service Extraordinaire: Managing Collections Teams to Excellence
Program Code: 134-RC
Saturday, October 15, 2005
4:00 PM to 5:30 PM (ET)

MODERATOR
Carolyn A. Kean, MBA, MEd, RN, American Red Cross

SPEAKERS
Suzanne Grasse, BS, Blood Systems, Inc.
Karen Kish, RN, BSN, American Red Cross Central Ohio Region

DESCRIPTION
A positive donation experience is a key component in ensuring donors return to give blood. Multiple blood centers will share successful strategies to hire, train and motivate collection staff to provide donor- and sponsor-focused service.