International Benchmarking and Donor Satisfaction Measurement
Program Code: 304-RC
Monday, October 17, 2005
8:30 AM to 10:00 AM (ET)

MODERATOR
Graham Sher, MD, PhD, Canadian Blood Services

SPEAKERS
Steve Harding, Canadian Blood Services
Gerard Gogarty, National Blood Service
Elizabeth B. Daniell, MT(ASCP), American Red Cross
Sarah Pohlen, Australian Red Cross Blood Services
Scott L. Caswell, BA, America's Blood Centers
Matt Granato, Americas Blood Centers

DESCRIPTION
Several blood collection organizations from various countries around the world have recently joined forces to share their expertise in the pursuit of enhancing the overall blood donation experience. Through this unique partnership, the group will explore ways of improving performance across national boundaries through a standardized benchmarking measurement tool that will lead to the identification of best practices.