Strategies to Decrease Quality Not Sufficient (QNS) Rates and Deferrals: Why and How?
Program Code: 323-RC
Monday, October 17, 2005
2:00 PM to 3:30 PM (ET)

MODERATOR
Carolyn A. Kean, MBA, MEd, RN, American Red Cross

SPEAKERS
Martha Shaver, American Red Cross
Michele Tysarczyk, RN, BA, Institute For Transfusion Medicine/Central Blood Bank

DESCRIPTION
QNS (Quality Not Sufficient) units impact collection goal attainment, donor return and overall donor satisfaction. Two blood centers will share their strategies to monitor and reduce the impact of QNS.