Deviation Management: Case Studies and New Tools
Program Code: 074594
Wednesday, December 12, 2007
2:00 PM to 3:30 PM (ET)

MODERATOR
Denise M. Harmening, PhD, MT(ASCP), CLS(NCA), American Red Cross, Heritage Division

SPEAKERS
Eva Quinley, MS, MT(ASCP)SBB, CQA(ASQ), MEDIC Regional Blood Center/ITxM
Donna Eatough, BS, American Red Cross Blood Services

DESCRIPTION
Deviation management continues to be an area where we as blood banking professionals struggle. How do we describe the event so we have the right amount of detail to conduct our investigation? How do we perform a good root cause analysis? How do we determine appropriate immediate actions to take and what actions will prevent this from happening again? This audioconference will use lecture and case study presentations to provide guidance in all of these important areas of deviation management. The speaker will lead participants through several deviation management cases highlighting problem descriptions, root cause analysis, corrective actions and effectiveness checks.