Customer Service Technologies for Collections Staff
Program Code: 5130-RC
Saturday, October 20, 2007
4:00 PM to 5:30 PM (ET)

MODERATOR
Hannah Acevedo, MS, MT(ASCP)SBB, Blood Systems, Inc

SPEAKERS
Andrew Fry, BSBM, United Blood Services
Cynthia Condrey, MT(ASCP)SBB, CQA(ASQ), CPM, Community Blood Center/Community Tissue Services
Charles Mooney, MBA,MS, MT(ASCP)SBB, Oklahoma Blood Institute

DESCRIPTION
Advances in technology have drastically changed the way blood donors are recruited and how blood is collected. Establishing and maintaining good customer service while taking advantage of today's technology is essential in today's competitive market. The speakers will explore ways that customer service technologies can enhance and improve the collection process for collection staff.