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Tuesday, August 21, 2012
2:00 PM to 3:30 PM (ET)
MODERATOR
Shelvi McFadden, MLS(ASCP), Shands Jacksonville Medical Center
SPEAKERSGalen Kline, BS, CLSSBB, Versiti
DESCRIPTION
The "cost of quality" isn't the price of creating a quality service or product. It's the cost of NOT creating a quality service or product. During this interactive session, attendees will learn the four categories of quality costs and how to apply these to an organization-specific process improvement opportunity. Using a case study, speakers will demonstrate how to develop a business case for process improvements to present to executive management by adding the language of money and financial performance to the language of statistics and quality metrics.
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