|
Wednesday, February 6, 2008
2:00 PM to 3:30 PM (ET)
MODERATOR
Lynn A. Emmert, MEd, MT(ASCP)SI, CLS(NCA), Puget Sound Blood Center
SPEAKERSElizabeth Oen, AAS, BA, Lane Memorial Blood Bank
Lynn A. Emmert, MEd, MT(ASCP)SI, CLS(NCA), Puget Sound Blood Center
Tammy Winkler, LifeSouth Community Blood Center, Inc.
DESCRIPTION
Dealing with an employee that has committed repeated errors on a key procedure can be a stressful and confusing situation. The presenters in this presentation will discuss the training policies and methods they use in their facilities to deal with the critical issue of employee non-conformance to standard operating procedures. The program will review the training techniques and data collection methods used and the documentation procedures they developed for such occurrences.
|
