Session Information
AABB Audioconference Series 2009
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Performance Management: Ongoing Performance Review, Coaching and Feedback
Track : LEADERSHIP MANAGEMENT SERIES
Program Code: 0906
Date: Tuesday, May 19, 2009
Time: 2:00 PM to 3:30 PM  EST
DIRECTOR :
Laurie McGraw, MS, MT(ASCP)SBB, CPLP, Director, Education & Training, Gulf Coast Regional Blood Center
MODERATOR :
Laurie McGraw, MS, MT(ASCP)SBB, CPLP, Director, Education & Training, Gulf Coast Regional Blood Center
SPEAKER (S):
Gretchen Sassone, MBA, SPHR, Director - Human Resources, Gulf Coast Regional Blood Center
Jim Wight, BA, MBA, HR Consultant & Adjunct Professor, Wight House Consulting LLC/Marian University/Fox Valley Technical College
Description
Evaluating an employee's performance can be one of the most difficult (or dreaded) activities a supervisor must accomplish. When performance reviews are performed only once a year, it can be very difficult for a supervisor to remember what an employee has done over the previous twelve months, and to effectively communicate appreciation for tasks well done and provide constructive coaching on performance which needed improvement in the distant past. Effective performance review can occur when a supervisor accepts the challenge to provide regular, ongoing positive and constructive feedback and coaching, and to prepare adequately for periodic performance review meetings. This program will provide suggestions for turning performance feedback and review into tools that supervisors use to align employees with departmental and organizational goals.

  • Describe the steps of an effective coaching process.
  • Discuss the characteristics of a performance review that contributes to sustained or improved employee performance and engagement.
  • Identify ways to document and conduct performance reviews.
  • Review the characteristics of effective ongoing constructive and positive feedback.


CE CategoryCE Value
California Clinical Laboratory Personnel 1.5
California Nurse 1.8
Florida Laboratory Personnel 1.8
General Attendee 1.5
Physician 1.5
Please note: Continuing education (CE) credit is available for online offerings only. Individuals that purchase CD-ROMs will not receive CE credit for the programs they view.


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