MODERATOR
:
SPEAKER
:
Mary Pucel, MBA, MT(ASCP), Director, Donor Recruitment, American Red Cross
Changing to a No-Blame Culture for Error Management
Description
Organizations face difficulties when attempting to move to a collaborative, supportive error management system. During this session we will discuss the challenges inherent in the process, methods that facilitate a widespread problem-solving mentality among staff, and skills that aid supervisory staff in this journey.
-
Define essential organizational elements that support this cultural change.
-
Describe how to have an error management system that is effective without being punitive.
-
Discuss the differences between problems related to procedures and practices and those related to individuals.
| CE Category | CE Value |
|---|
|
California Clinical Laboratory Personnel |
1.5 |
|
California Nurse |
1.8 |
|
Florida Laboratory Personnel |
1.8 |
|
General Attendee |
1.5 |
|
Physician |
1.5 |
Please note: Continuing education (CE) credit is available for online offerings only. Individuals that purchase CD-ROMs will not receive CE credit for the programs they view.