Session Information
AABB Audioconference Series 2013
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Quality is Not Just Compliance...Know the Difference
Track
:
Leadership Managment
Program Code:
1304
Date:
Tuesday, October 1, 2013
Time:
2:00 PM to 3:30 PM
EST
DIRECTOR
:
Mary O'Neill, MD, Division Vice President, American Red Cross
MODERATOR
:
Mary O'Neill, MD, Division Vice President, American Red Cross
SPEAKER
(S):
Angelie Turner-Wilcox, RN BSN, Associate Director, Collections, American Red Cross S. CA Blood Region
Elizabeth Werner, BSN, RN, Quality Director, Southern California Region, American Red Cross, Blood Services
Donna Haab, RN, BS, Director of Collections, American Red Cross
Description
Quality is driven by an overall focus on performance and accountability. Compliance is just one outcome of a high quality team. This session will summarize a series of management efforts in the blood banking context that highlight one blood bank's efforts to create a high quality culture.
You will have the ability to purchase CD-ROMs of this Audioconference 2 weeks after the session has been presented. For any questions, please contact MultiviewMediaSupport@multiview.com.
You will have the ability to purchase CD-ROMs of this Audioconference 2 weeks after the session has been presented. For any questions, please contact MultiviewMediaSupport@multiview.com.
- Create a culture that embraces new changes, pilots, test cases or anything that can make things better.
- Develop metrics and tracking that enables stars to shine and those that need improvement... to improve.
- Explain to your team the customer values and how their work impacts customer satisfaction.
| CE Category | CE Value |
|---|---|
| California Clinical Laboratory Personnel | 1.5 |
| California Nurse | 1.8 |
| Florida Laboratory Personnel | 1.8 |
| General Attendee | 1.5 |
| Physician | 1.5 |
Please note: Continuing education (CE) credit is available for online offerings only. Individuals that purchase CD-ROMs will not receive CE credit for the programs they view.
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