Session Information
AABB Audioconference Series 2008
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Errors of Non-Conformance: How to Document and Re-Train
Track
:
QUALITY/EDUCATION
Program Code:
084567
Date:
Wednesday, February 6, 2008
Time:
2:00 PM to 3:30 PM
EST
DIRECTOR
:
Lynn A. Emmert, MEd, MT(ASCP)SI, CLS(NCA), Organizational Training Manager, Puget Sound Blood Center
MODERATOR
:
Lynn A. Emmert, MEd, MT(ASCP)SI, CLS(NCA), Organizational Training Manager, Puget Sound Blood Center
SPEAKER
(S):
Lynn A. Emmert, MEd, MT(ASCP)SI, CLS(NCA), Organizational Training Manager, Puget Sound Blood Center
Elizabeth Oen, AAS, BA, Quality Assurance Manager, Lane Memorial Blood Bank
Tammy Winkler, QA Internal Operations Manager, LifeSouth Community Blood Center, Inc.
Description
Dealing with an employee that has committed repeated errors on a key procedure can be a stressful and confusing situation. The presenters in this presentation will discuss the training policies and methods they use in their facilities to deal with the critical issue of employee non-conformance to standard operating procedures. The program will review the training techniques and data collection methods used and the documentation procedures they developed for such occurrences.
- Describe the documentation required to record the completion of remedial training.
- Explain approaches that can be used when dealing with an employee who makes repetitive errors that impact product safety, purity or potency.
| CE Category | CE Value |
|---|---|
| California Clinical Laboratory Personnel | 1.5 |
| California Nurse | 1.8 |
| Florida Laboratory Personnel | 1.8 |
| General Attendee | 1.5 |
| Physician | 1.5 |
Please note: Continuing education (CE) credit is available for online offerings only. Individuals that purchase CD-ROMs will not receive CE credit for the programs they view.
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