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AALNC 2008 National Educational Conference

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102: Lessons Learned from Litigation Relative to Telephone Triage

Track : Risk Management

Program Code: 102

Date: Wednesday, April 9, 2008

Time: 8:00 AM to 10:00 AM EST

Location: Meeting Room 9

SPEAKER :

Carol Rutenberg, Telephone Triage Consulting

Carol Rutenberg, RNC-BC, MNSc, is a nationally recognized expert, speaker and author in the field of Telephone Triage. She has conducted research and has been recognized as the foremost authority on telephone triage and scope of practice. She has hands-on experience, having been a Telephone Triage nurse in both the office and call center settings. She has had papers published on Telephone Triage in such journals as the American Journal of Nursing, the Journal of Emergency Nursing, Nursing 2007 and Viewpoint, AAACN's bimonthly publication.Ms. Rutenberg is currently a consultant in private practice, specializing in professional education, program design and implementation, and risk management in telephone nursing practice. She also provides legal consultative services and has served as an expert witness in litigation pertaining to telephone triage nursing. Her practice is committed to promotion of Telephone Triage as a specialty in nursing and to providing practicing clinical nurses with the skills and vision necessary to provide optimum care over the telephone. Ms. Rutenberg received her BSN from Baylor University, did graduate study in the field of adult education, and received a Master�s degree in nursing administration from the University of Arkansas for Medical Sciences College of Nursing in Little Rock. She is a member of the American Academy of Ambulatory Care Nursing, the Emergency Nurses Association, the American Association of Legal Nurse Consultants, Sigma Theta Tau, the Arkansas State Nurses Association and the American Nurses Association. Examples of previous speaking experience at national conferences include: What WE Wish THEY Knew: Changing the Perception of Telehealth Nursing : Contemporary Forums, Telehealth Nursing: Excellence in Practice. (Nashville and San Francisco, 2003) Program Design and Implementation in an Office or Clinic Setting : Contemporary Forums, Telehealth Nursing: Excellence in Practice. (Nashville and San Francisco, 2003) Telephone Nursing Pre-conferences ( Risk Management in the Office Setting & Program Design and Implementation ): American Association of Office Nurses Annual Meeting and Conference. (Jersey City, 2004) Current Litigation Relative to Telephone Nursing : American Academy of Ambulatory Care Nursing, (San Diego, 2005) Lessons Learned in Teletriage from the USA: How to Apply This Knowledge to Your Current Practice : Alberta Telepractice Nurses Interest Group, Calgary Health Region, and HEALTHlink Alberta: (Calgary, 2006) Scope of Practice & Telehealth Nursing: 2005/2006 Update : American Academy of Ambulatory Care Nursing, (Atlanta, 2006) Telephone Triage Program Design & Implementation in the Office Setting : Medical Group Management Association (Las Vegas, 2006) Managing Your Patient AND Your Risk in A Virtual Setting : American Nephrology Nurses Association Annual Conference, (Dallas 2007)Scheduled presentation: Risk Management in Telephone Nursing Practice : American Dermatology Nurse s Association, (Las Vegas, 2008)Scheduled presentation: Scope of Practice in Telehealth Nursing: 2008 Update & How to Recognize Life Threatening Emergencies Over the Phone : American Academy of Ambulatory Care Nursing (Chicago, 2008)Ongoing: Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk : Telephone Triage Consulting, various venues, 1997-present.Please see www.telephone-triage.com for additional information and publications. CV will be made available upon request.

Description

Learning Objectives:

1. Identify at least three risk management concerns relative to telephone nursing practice.

2. Recognize at least five general strategies to reduce liability in the provision of care by telephone.

This workshop will summarize a number of actual lawsuits from the speaker's own experience with telehealth litigation. Emphasis will be placed on red flags and lessons learned. Among these cases will be a number of unfavorable outcomes that could possibly have been prevented by adherence to standards, recognition of life-threatening emergencies, improved communication with the provider and other critical elements of care.

Audio Synchronized to PowerPoint

(Code: 102)

List Price:

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This session is a part of:

CON1: Pre-Conference Workshop Compilation Access

CON: Full Access to All Sessions
(52.16 Nursing Contact Hours Available*; 56 Case Manager Certified Contact Hours Available*)
Conference attendees may only earn and claim nursing contact hours for those sessions that were not attended onsite in Tampa."

Risk Management Track (Attendees - $20 - Non-Attendees $40)

Handout / Test Questions

(Code: 102)

Regular Attendee: Free

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