This session will examine the progress made by the global telecommunications corporation, Ericsson, in establishing travel operations in Africa. Notwithstanding the absence of basic travel processes, Ericsson set about to recreate its standard travel operations model in Nigeria. This session will provide lessons for others whose companies anticipate setting up travel operations in Africa with specific focus on:

• Working with TMC partners


• Payment scenarios


• Security concerns


• Finding solutions appropriate for the local environment