It took years for business experts to recognize and begin to research the impact of emotions on work outcomes. They found that awareness of one’s emotional state, the ability to express emotions, and the ability to empathize with and understand other’s emotions and motivations is a key success factor in business. It is the “x” factor that differentiates the top 1% of the workforce from the other 99%. In this session, assess yourself on the 21 traits of an “emotionally intelligent” person. Understand how emotions evolve and how to “stop” the madness of out of control behaviors. Learn how to build consensus and rapport by asking critical questions. Develop your EI using the techniques you will learn.