You're flattered and eager to meet the challenge of becoming a supervisor, but what's next? In a fast-paced 90 minutes, we'll cover the key skills you need to succeed, including essentials of coaching and counseling (and how they differ), a proven delegation strategy, and the importance of clear expectations. Plus we'll discuss two common challenges: supervising former co-workers and how to evaluate and improve others' performance. You'll also get an overview of legal issues you need to be aware of and when you should involve the HR department. Gain confidence and purpose in your new role!