No one intends to be defensive when communicating, but most of us are when we feel attacked or backed into corner. The problem is that communication drops drastically as defenses go up. When you practice non-defensive communication, people you couldn't connect with before will now listen and cooperate. Examine the six false assumptions that cause misunderstandings and learn the seven steps of conflict resolution. Lorinda shows you how constructive feedback encourages the other person to listen and cooperate. She offers a strategic anger management approach that keeps the peace. You'll leave knowing how to gain others' cooperation and reach your objectives.