You know when you receive lousy customer service—the person who’s rude when you order; the receptionist who'd rather talk on the phone than pay attention to you. While your primary responsibilities may not be with the general public, you have "customers" whose support and satisfaction are important. You can benefit from knowing when and how to say “no” tactfully and how to recover if you’ve made a mistake. We’ll isolate the elements of good customer service that you can put to use immediately with your customers, both inside and outside of your organization. Make doing business with you satisfying and memorable.