As a seasoned administrative professional there are numerous situations that call for assertiveness. Yet, too often, we choose not to speak up for fear of making waves, not knowing what to say, or feeling that it won’t make a difference. Or, we may speak up but do so in an abrasive manner that leaves others alienated and uncooperative. Colette is passionate about teaching you how to say the right thing at the right time, every time. She uses examples, case studies, and your own personal challenges to demonstrate how to overcome your fears and speak your truth with grace and class.