Every admin struggles to screen visitors and callers without making anyone feel “screened”. Unfortunately, many of us end up learning on-the-fly and making mistakes along the way. Chrissy offers tactical, hands-on strategies that work in the real world. From respectfully rejecting pushy sales people to managing the overly demanding client, you'll explore the challenges of gate-keeping and learn simple tricks to handle any situation. By learning how to be proactive, prepared, polite, and powerful when dealing with interrupters, you'll protect your own time as well as your manager's.