Ever wonder what to say when asked for constructive feedback from a colleague or even from your supervisor? Do you know how to confidently handle conversations with a non-performing co-worker or team member? Or, how about when you’re the one receiving constructive criticism? Do you see it as a gift that you can leverage or do you become defensive and frustrated? Either way, when you attend this session you will learn the gentle art of giving and receiving feedback with grace. Gain the clarity and skills that you need to coach co-workers through challenging assignments and deliver feedback in a way that fosters respect and cooperation. When you’re in the hot seat, learn how to control your emotions by accepting the feedback you’ve heard to develop a solid plan for performance improvement.