The Defense Logistics Agency (DLA) is the U.S. Department of Defense's largest combat support agency, providing worldwide logistics support in both peacetime and wartime to military services, civilian agencies, and foreign countries. If U.S. forces eat it, wear it, maintain equipment with it, or burn it as fuel. DLA probably provides it. DLA supplies almost every consumable item U.S. military services need to operate. The agency helps dispose of material and equipment that is no longer needed. The DLA must provide items faster, better, and cheaper. This requires business systems modernization (BSM), the most far-reaching transformation of business processes and technology attempted at DLA. A primary tool of BSM is sales and operations planning (S&OP), which is critical to managing supply and demand. This session will offer a case study and up-front view of S&OP at DLA.