Poor customer service is a key symptom of the end-of-the-month syndrome. When manufacturing companies make their shipments and billings at the end of each month. These companies' activities are driven by changing priorities, resulting in lowered performance and a drop in customer support. Xavier Perrin, CFPIM, CIRM, CSCP, founder of XP Consulting, shows you how to improve your company's profitability, raise performance levels, and reduce customer complaints by eliminating the-end-of-the-month syndrome.