Session Information
ASHRM 2011 Annual Conference & Exhibition
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Sharp End Risk Managers: A Method for Teaching Staff
Track
:
Enterprise Risk Management
Program Code:
T-18
Date:
Tuesday, October 18, 2011
Time:
4:15 PM to 5:15 PM
EST
Location:
Mtg Room 122 A-C
CO-PRESENTER
(S):
Janelle Mickelson, RN, BSN, MSA, CPHRM, Clinical Risk Management and Patient Safety Specialist, The Risk Management and Patient Safety Institute Geri Amori, PhD, ARM, CPHRM, DFASHRM, Vice President of the Education Center, The Risk Management and Patient Safety Institute
PRESENTER
:
Cynthia Siders, RN, MSN, CPHRM, DFASHRM, Senior Director, The Risk Management and Patient Safety Institute
Description
Often risk managers feel there are things going on that we dont know about. How do we ensure that staff are aware of potential risk and see the latent events that they encounter daily? How can we ensure they give these potential and real events the weight of recognition and action they deserve? In this presentation, you will learn about a comprehensive approach to teaching sharp end staff, including transport, dietary, and housekeeping staff as well as nursing and medical staff about the way that risk managers approach risk. This interactive presentation includes tools and creative strategies for educating staff.
LEARNER OUTCOMES:
- Demonstrate a clear and engaging strategy for teaching non-clinical staff how to identify risk
- Demonstrate an approach to teaching clinical staff about key risk management concepts and activities
- Discuss key attitudes and knowledge required by front line staff to identify and address risk