Session Information
ASHRM 2011 Annual Conference & Exhibition
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Patients as Risk Management Partners: Best Practices for Provider-Patient Communications
Track : Leadership Development
Program Code: T-03
Date: Tuesday, October 18, 2011
Time: 11:00 AM to 12:00 PM  EST
Location: Mtg Room 131 A-C
CO-PRESENTER :
 Fay Rozovsky, JD, MPH, DFASHRM Dr.PH (Honorary), President, The Rozovsky Group, Inc.
PRESENTER :
 Timothy Kelly, MS, MBA, Vice President, Dialog Medical
Description
The changing reimbursement climate finds healthcare providers redoubling efforts to reduce hospital readmission rates and the incidence of hospital-acquired conditions. Often overlooked is the impact that patients themselves can have in managing care plans and optimizing treatment outcomes. Patient contributions to these risk management initiatives increase with the effectiveness of provider-patient communications. This interactive session will review current best practices for: preparing patients to engage in discussions about their treatments and conditions, delivering that information to patients, and incorporating those communication practices into wider patient safety initiatives. Tools and resources to make patients productive risk management partners will be provided.

LEARNER OUTCOMES:
  • Analyze existing communication processes for performance improvement opportunities.
  • Construct systems for incorporating patient communications into existing patient safety processes.
  • Develop techniques for ensuring optimum patient understanding of provider-patient communications.


Audio Synchronized to PowerPoint
(Code: T-03)
Attendee:Free
  
 
 
Handout Online
(Code: T-03)
Attendee:Free