Patients as Risk Management Partners: Best Practices for Provider-Patient Communications
Track
:
Leadership Development
Program Code:
T-03
Date:
Tuesday, October 18, 2011
Time:
11:00 AM to 12:00 PM
EST
Location:
Mtg Room 131 A-C
CO-PRESENTER
:
Fay Rozovsky, JD, MPH, DFASHRM Dr.PH (Honorary), President, The Rozovsky Group, Inc.
Ms. Rozovsky is President of The Rozovsky Group, Inc. Ms. Rozovsky works with clients along the continuum of care, providing healthcare professionals, organizations and leadership with practical risk management and patient safety solutions. She has lectured extensively and authored or co-authored over five hundred articles and several books including Consent to Treatment:A Practical Guide 4th Ed. and Health Care Organizations Risk Management: Forms, Checklists & Guidelines, Second Edition with Jane Conley. Fay is team leader for Module II in the Barton Certificate Program. In 2008 Providence College awarded her an Honorary Dr. Public Health for her work in risk management.
Timothy Kelly is Vice President of Dialog Medical, a supplier of automated informed consent and patient education tools. He holds masters degrees in biomedical engineering and business administration. Tim has spent 25 years in the medical device/software industry and two years as a Fellow with the Biomedical Science Institute, Drexel University. His interests include patient safety and shared decision-making research. He represents his firm on the NQF, HIMSS, and ACRP. Tim has authored numerous publications and presentations on communications and information technology including; Tracking Patient Tissue (H&HN, 09/2010) and Unleash HIT for Successful Sites, Investigators and Subjects (ACRP Conference, 05/2011).
Description
The changing reimbursement climate finds healthcare providers redoubling efforts to reduce hospital readmission rates and the incidence of hospital-acquired conditions. Often overlooked is the impact that patients themselves can have in managing care plans and optimizing treatment outcomes. Patient contributions to these risk management initiatives increase with the effectiveness of provider-patient communications. This interactive session will review current best practices for: preparing patients to engage in discussions about their treatments and conditions, delivering that information to patients, and incorporating those communication practices into wider patient safety initiatives. Tools and resources to make patients productive risk management partners will be provided.
LEARNER OUTCOMES:
Analyze existing communication processes for performance improvement opportunities.
Construct systems for incorporating patient communications into existing patient safety processes.
Develop techniques for ensuring optimum patient understanding of provider-patient communications.