This course will examine the higher incidence of adverse outcomes and associated liability related to delay of care for patients presenting to the hospital emergency eepartment, both for delay in receiving examination or treatment in the ED and delay in access to the inpatient setting and services. Issues related to triage, crowding, boarding, failure to follow hospital policy and procedure, handoffs between physicians, the role of mid-level providers, delay in evaluating EMS patients, and liability for patients who leave will be addressed. This course will change the delivery of emergency services in your hospital and improve patient safety.