In todays world, where poor coping skills, financial stress, and serious illness often combine to produce a recipe for unpredictable violence and crisis situations, the University of Michigan Health System has developed a team with representatives from Risk Management, Psychiatry, and Security that provides a rapid response to situations that have historically resulted in sentinel/adverse events. This session presents our protocol, offers specific details and covers characteristics of this program that will assist staff in recognizing behaviors and personality types that lead to these events. It provides concrete suggestions and proven methods of intervention to halt the escalation of events.