Keith Moe, Karos Creative Director for Environments, is hosting a webinar that will take you through the finer points of experience design, and tell how you can turn your retail environment into the keystone of your experience design strategy. As a retailer operating in an experience economy, the experience you provide your customers has to go far beyond quality products. Every interaction between a user and a brand is an opportunity to set your brand apart from your competition, and this is the driving principle behind the practice of experience design.

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