Are you unintentionally turning away new business and revenue? Do you have unresponsive or difficult co-workers? Are people holding up the information you need to do your job? Simply changing some of the words you use will affect your success with members. Your choice of words has the power to enhance relationships, open lines of communication, improve your credibility and convey integrity or do just the opposite! Karen shares key words to remove or reduce in your vocabulary to help increase your influence with members, potential members and colleagues.
Learning Outcomes
1. Learn the importance of word choice in building collaborative relationships and sales
2. Discover words and phrases that reduce your ability to connect with others
3. Learn words to replace them immediately