New User Profile Creation and Login

    We'll start by teaching you how to create an account by setting up a new user profile. In the panel on the left hand side, select "Create Account". Fill in all the mandatory fields and click "Create". Now that your profile has been created, you will be able to log in directly from this area, however in future; you would simply use your existing user login.

Login/Password

    Your login and password might be different for the Live Learning Center than the login you would normally use for your Association's website.

    If you forget your username & password, please click on the "Forget Password" link & you will be emailed your password. If continue to have issues, please email Customer Support from the Contact Us page.

    If you are copying and pasting the username/password from an email you received, please make sure they are no spaces when you paste into the fields.

    If your username and password is not being accepted, you may need to delete your cookies and try again. Webpage not Loading or Error 500: Please close browser and try in a new browser

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Webpage not Loading or Error 500

    Please close browser and try in a new browser

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Existing User Login

    If you already have an account with the Live Learning Center, just select "Login". Login in to your account using your email address and password.

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Personal Details

    The "Personal Details" button under the "My Account" tab on the left hand side of the home page helps you to easily manage all your account settings in one easy to navigate area. In this section there are five tabs. Under the "change password" tab you can change your password, under the "personal details" tab you can change your e-mail address as well as your username. Under the "preferences" tab you can set the Live Learning Center to keep you logged in at all times. Under the "addresses" tab you can change your address details and under the "phone numbers" tab you can manage your phone numbers.

    To purchase and access your content, you must first log in. Logging in will take you directly to the homepage. If you are an existing user you will automatically have access to all your previously purchased content here under the "My Content" tab on the left hand side. If you are new or want to purchase content go to the "event list" and click on the specific event you want to purchase to begin shopping. Remember that while navigating your way around the Live Learning Centre, you may use the "Go Back" button in the top left-hand corner to go back to the previous page, or use the "Home" button to go home, or, if you want to exit the Live Learning Centre entirely, select "Logout" in the panel on the left hand side.

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Shopping Cart

    A simple way to shop for a desired product is by using the "Event List" section. Click on the event name and you will be taken to a list of all the available sessions for purchase. You can use the "sort by" drop down menu to narrow your search by conference name, session name, or date. For example, if you are looking for all products and information available for the Association Forum Annual Meeting 2011, all you need to do is go to the event list. Click on either the date or the event name and then you will be taken to the list of all available sessions available within the conference session package. In this case, only the full conference recordings can be purchased. But, you can preview individual sessions by clicking on the "Preview" button to get a glimpse into the valuable educational sessions that you will have access to.

    To purchase content, we move the cursor over the "Buy Now" button on the right side of the title. You can click on "more details" within the pop up window to view an in-depth listing of all the available sessions that are contained within the 2011 Annual Conference Package. On the right hand column you can see that all the sessions are available in audio format. By clicking on the session name you can access a detailed summary of the individual session including date, description, speakers, categorized subject area and learning objectives. . Click the "go back" button on the top left hand corner of the page and get back to the pop up window to purchase the 2011 Annual Conference Package. When the purchase window pops up, simply click on the icon of the format you would like to purchase. You will notice that the cart has now been updated to include your desired selection. You can either add more items to your cart, or remove an item by clicking on the "X", or go straight to checkout. By clicking on the "Checkout" button you will be redirected to the Order Summary Page which includes a summary of your order as well as billing details.

    Your "order details" will appear at the top of this page. This section also contains the unit price for the recordings as well as the subtotal of your order.

    Below the "order details" are the "billing details". Select your account in the drop down menu to the right of the tab. Your mailing billing address will be filled in automatically with the information you submitted during the account creation step.

    Below the "billing details" are the "shipping options". You will only need to fill out this section if you have purchased a CD-ROM of the conference sessions and it is being shipped to you.

    Below the "shipping options" tab is the "promotion code" section. This is where you can use any promotional codes that have been provided to you. The discount will automatically be applied to the purchase price.

    Below the "promotion code" section is where you will find a brief summary of your order in the "order summary" section including applicable shipping and taxes. Click on "review order" to obtain an in depth overview/summary of your order. Here you can verify that all your account information, billing address and content purchased is correct. If you want to edit your order click on "edit my order" and if you are satisfied with the order enter your credit card information in the "payment details" section and click on "process order" to finalize your transaction. You will receive a confirmation that your order has been processed, as well as an e-mail confirmation for your records.

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Accessing your purchased content

    You can access all your purchased multimedia content by clicking on the "My Content" button on the left hand side of the homepage. Your "my content" portal is where you can view and download all of your purchased content from current as well as past conferences. Click on the "my content" button and you will see the "online media" tab. The online media tab is your portal for all your online streaming media – audio synchronized to PowerPoint presentations. You will find a legend in the lower right hand column that summarizes the icons and their corresponding media. The second tab "handouts/mp3" comprises your downloadable presenter handouts and audio (MP3's) to put onto your mobile device for learning on the go. The third tab is the "my orders" tab where all your orders are maintained in your account for review at any time. Simply select an order from the drop down menu and it will be displayed. By default, your most recent order is initially displayed.

    A simple way to navigate through your online media, mp3's and presenter handouts is by using the search function drop down menus at the top of the page. You can search your content by conference, session group (entry, mid, senior) and type of multimedia (audio synchronized to PowerPoint presentations, mp3 or presenter handouts). You can also use these search functions in unison to better narrow your search. Select Go after entering in your search parameters and your results will be shown below.

    Under the online media tab the results of your search are organized by title of the conference session on the left, followed by the duration of the session and the multimedia icon. Click on the title for a detailed description of the session. Click on the icon to access the audio under the "Watch Now" column to access the synchronized to PowerPoint presentation of the chosen session. When you select the icon you will be taken to the SoftConference Media Player and the unit will start automatically. Here you have a range of different viewing options including: volume control, pause, play, rewind, and fast-forward. You are even given a progress slide bar that allows you to move to a certain point in the presentation. Click on "Views" in the upper-right corner of the player and select "Expand screen" and you will be able to watch the presentation in full-screen mode. Alternatively, you can select "Contract screen" which will play the presentation in the default player size. If you are viewing a session that also has the option of video format, you can select "Swap Screens" to switch between the two formats.

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View/Downloading Your Content

Cannot View Content:

    Our players for Audio Synchronized to PowerPoint presentations uses the latest version of Adobe Flash Player. Please ensure you are using the latest version. It can be downloaded at the following: http://get.adobe.com/flashplayer/

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Slides are not Advancing and only audio is heard

    This is due to a recent patch released by Adobe. It has been corrected in the latest update. Please ensure you are using the latest version. It can be downloaded at the following: http://get.adobe.com/flashplayer/

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Downloading Content

    Presentations and Audio MP3's can be downloaded from our Live Learning Centers in the following methods:

    **Please note- the actual Video Files cannot be downloaded**

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Method 1
(if the URL of the website starts with www.softconference.com...)

    **Please note- that you can only one file at a time**
    To download MP3s from "Audio Synchronized to PowerPoint" presentation, please wait for the file to fully load and then select the "click here for more options" button on the flash slide player to view the dropdown menu. Please select the download option. You will have the option to download the MP3 file for the available session material. Select the one you would like to download and save to your computer.

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Method 2
(if the URL of the website has the following "sclivelearningcenter.com")

    **Please Note- this method allows you to download single files or multiple files**

    Once logged in, click "My Content" then click on the tab titled "My Downloads". There you can open or download the speaker PowerPoints in PDF format, and the MP3 audio files.

    You would select the files you want to download (by clicking the check boxes) then scroll to the bottom of the screen and click the "download" button.

    You can then save them to the location of your choice on your computer.

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Content not Available

    Most content takes approx. 3-6 weeks after the event finishes appear in your account.
    You will also receive an email with your login information and instructions how to access the content.

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Deleting Cookies (Internet Explorer)

  1. Select "Tools" from your Internet Browser.
  2. From the tools menu select "Internet Options"
  3. You will see tabs at the top of the internet options window. Select "General" from the top tabs.
  4. Select the "Delete" button which is located under the "Browsing History" section in the General tab.
  5. Another window will pop up called "Delete Browsing History". Put a checkmark next to "Cookies". Once you have put the checkmark please select "Delete" to close the window. And the "ok" again to "Internet Options".
  6. Please close the browser and then login again.

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Delete cookies for a single site (Firefox)

To delete cookies for one site:

  1. At the top of the Firefox window, click on the Firefox button or the Tools menu and then click Options.
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history.



  4. Click Show Cookies.... The Cookies window will appear.



  5. In the Search: field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed.
  6. Select the cookie(s) in the list to remove and click Remove Cookie.



  7. Select the first cookie and press Shift+End to select all the cookies in the list.
  8. Click Close to close the Cookies window.

Delete all cookies

To delete all cookies stored on your computer:

  1. At the top of the Firefox window, click on the Firefox button, or Tools then the History menu and select Clear Recent History....
  2. Set Time range to clear to Everything.
  3. Click on the arrow next to Details to expand the list of history items.
  4. Select Cookies and make sure that other items you want to keep are not selected.



  6. Click Clear Now to clear the cookies and close the Clear Recent History window.

Deleting Cookies (Google Chrome)

Adjust cookie permissions

  1. Click the wrench icon on the browser toolbar.
  2. Select Options (Preferences on Mac and Linux; Settings on a Chromebook).
  3. Click the Under the Hood tab.
  4. Click Content settings in the "Privacy" section.
  5. Click the Cookies tab in the Content Settings dialog that appears

Delete cookies

Click All cookies and site data to open the Cookies and Other Data dialog.

  • To delete all cookies, click Remove all at the bottom of the dialog.
  • To delete a specific cookie, select the site that issued the cookie, then the cookie, and click Remove.

You can also choose to remove all cookies created during a specific time period, using the Clear Browsing Data dialog.

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Safari: (MAC)

Safari - How to clear passwords in Safari

  1. Open Safari
  2. Choose Preferences from the Safari menu
  3. Click on Autofill
  4. Uncheck the box next to "User names and passwords"
  5. Close the Autofill window

Firefox: (MAC)

Cookie preferences in Firefox can be customized by following these steps:

  1. Click on Firefox| Preferences | Privacy.
  2. From the drop-down menu, select Use custom settings for history.