DIA 48th Annual Meeting
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Who Owns the Service? Challenges in Collaboration Between IT and the Business
Track : Track 19: SIAC Showcase
Program Code: 288
Date: Tuesday, June 26, 2012
Time: 3:30 PM to 4:30 PM  EST
CHAIR :
 Pamela Campbell, EMC Corporation, United States
PRESENTER (S):
 Paulette Roper, Edwards Lifesciences LLC, United States
Skip Garrison, Forest Laboratories, Inc., United States
Description
This showcase will examine how collaboration between IT and business users can be improved through processes and tools while improving a company's competitive edge in an industry currently experiencing economic and regulatory stress. Case studies will be presented. Developed by the Information Technology (IT) SIAC.

Learning Objectives:
Identify how to improve IT and business collaboration to yield a partnership focused on continuous service improvement and value.




Handout Online
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