It is easy to resonate with the vision and goals of a globalized medical information service which enables a pharmaceutical company to speak with one voice with its customers. In most models for a globalized service, workflows and tools are put in place for streamlining information gathering and dissemination. Stewardship for the content of medical information response documents is provided by a global team, operating under internal governance for content development and appropriate information disclosure. This session will explore the resiliency and vulnerability of global medical information services in real-life situations.

Learning Objectives:
Define the objectives of a globalized medical information service
Identify the various global models for information sharing and dissemination
Identify how to benchmark one's own global medical information services for resiliency and adaptability to changing conditions.