Financial institutions have specific expectations and protocols preferred following robberies - One size does not fit all! This poses challenge and risk for EAPs seeking to provide customized service to high profile customers. This presentation will review best practices for CIR services to banks, along with integrating elements of psychological first aid into a unique corporate culture. Principles outlined provide a model of adaptability for delivering CIR to any industry with strong corporate identity and exacting expectations.
1) Review industry specific research related to bank robbery trends, and develop a comprehensive EAP response protocol; 2) Integrate psychological first aid principles and highly customized critical incident response services into a corporate environment; and 3) Ensure coordinated services within strong corporate cultures with unique expectations.