After a fatal oil rig explosion, the world watched the largest oil spill, containment effort, and clean up in history. At the center of the containment and clean-up efforts stood one company, BP, who was focused on not only containment, but in providing immediate and ongoing support to BP employees, contractors and residents of the communities impacted. BP's EAP, APS Healthcare, provided over 6000 onsite hours in support of BP’s employee and community response operation. This paneled presentation will demonstrate the extraordinary level of partnership required and the challenge to go beyond traditional approaches of onsite critical incident response.
1) outline strategies for a comprehensive and phase-sensitive approach to service delivery after a complex, long-term incident; 2) demonstrate an understanding of the roles and responsibilities of the employer, EAP and specialty partner following a critical event; and 3) identify lessons learned to integrate into their own unique processes.