Effective leadership in the healthcare sector has only grown more complex over time. With the advent of new communication mediums combined with various personality traits based on generational differences, the role of team and department managers has become incredibly challenging. Using specific hospital experience and in-depth research on various topics such as morale, incentives and rewards, goal setting, time management and customer service - this presentation helps meet the needs that many leaders face today. This presentation provides dozens of specific ways for attendees to learn new and creative ideas. Also, each attendee will follow the instructor along during the session and fill-in the blanks on their customized handout which they can then leave with and use as a tool to implement new strategies right away.